Support
Get back to tracking time.
For help with sign-in, workspaces, billing, integrations, or a feature, email support@timegeist.ai.
Help us help you faster
- WHERE
Where did it happen?
Account · workspace · billing · calendar
- WHAT
What happened?
What you expected · what you saw
- WHEN
When did it happen?
Approximate time · timezone
Never send a password, API key, full payment-card number, or calendar credential.
Start with the right place
The common routes are already in the app.
Open the relevant setting directly, or send one support message when the issue needs investigation.
Account and sign-in
Update account details, export data, or start account deletion.
Open Account settingsPlan and billing
Workspace owners can review a plan and open Stripe's secure billing portal.
Open BillingCalendar connections
Connect, disconnect, or restore read-only Google Calendar access.
Open IntegrationsReports and exports
Filter saved time and export the prepared view as PDF or CSV.
Open ReportsSend a useful support request.
Include your account email, workspace name, the page or action involved, what you expected, what happened, and the approximate date and time. Screenshots are optional; remove client names or sensitive content that is not needed.
Email supportQuick checks
- 01Reload once and retry a temporary failure.
- 02Confirm that you are in the intended account and workspace.
- 03If calendar access was revoked, reconnect it under Integrations.
- 04Workspace owners manage subscriptions under Billing.
Policies and trust
Detailed answers live with the policy they belong to.
FAQ
Support questions, answered.
Clear details for the decision in front of you.
How do I contact Timegeist support?
Email support@timegeist.ai with your account email, workspace name, the affected page or action, what you expected, what happened, and the approximate time.
What should I leave out of a support message?
Never send a password, API key, full payment-card number, or calendar credential. Remove unnecessary client names or sensitive content from screenshots.
Where do I manage my subscription?
A workspace owner can open Workspace Settings, then Billing, to review the plan and open Stripe's secure billing portal.
How do I reconnect a calendar?
Open Workspace Settings, then Integrations. If provider access was revoked, disconnect and reconnect the calendar.
How do I export my data or delete my account?
Open Account settings. Export is available there, and deletion explains any workspace, subscription, or recent-sign-in steps first.