Support

Tell us where time went sideways.

For account, workspace, billing, or privacy help, contact the Pixelheads team that operates Timegeist. Include context, but never send a password, API key, or full payment-card number.

Effective 15 July 2026

Contact support

Email the support team

We currently handle Timegeist support through Pixelheads' established company inbox while a dedicated @timegeist.ai mailbox is being configured.

Email support@becraved.com

To help us investigate, include the affected workspace, what you expected, what happened, and the approximate date and time. A screenshot is optional; remove client names or sensitive content that is not needed.

Account and product support

Privacy and data rights

Quick fixes

Sign-in

Password recovery, email verification, or Google sign-in.

Billing

Subscriptions, invoices, seats, or payment status.

Workspace data

Entries, imports, rates, reports, or exports.

Privacy

Access, deletion, calendar access, or data-processing questions.

  • For a stale page or temporary error, reload once and retry the action.
  • For calendar sync, disconnect and reconnect Google Calendar from Workspace settings if Google access was revoked.
  • For billing, use Workspace settings → Billing to open Stripe's secure customer portal.
  • For missing onboarding, sign out and back in with the intended account; the setup wizard is shown before a new account enters the app.
Open the Timegeist app

Account export and deletion

You can request a machine-readable export under Account settings. Account deletion is also available there and requires a recent sign-in. If you own a team workspace, have an active paid workspace, or belong to another team, the app will explain what must be resolved first so other people's data is not deleted.

Disconnecting Google Calendar revokes the connection and removes the stored credential. Deleting an account also attempts Google revocation before local account data is erased.

Read the Privacy notice for retention details or email dpo@becraved.com to exercise a data right.

Security and abuse reports

If you believe you found a vulnerability, account takeover, cross-workspace data exposure, or abusive use, email support@becraved.com with “Timegeist security report” in the subject.

Do not access another person's data, disrupt the service, run destructive tests, or publish sensitive details before we can investigate. We will acknowledge a good-faith report and coordinate a responsible resolution. This is not a bug-bounty promise.